Answers to your common questions
See below for frequently asked questions (FAQ) by our residents:
Can I pay my rent online?
Yes. We encourage all of our tenants to set up their tenant portal to make online payments. You can also submit maintenance requests online.
What if I want to add a roommate to my lease?
Notify your property manager. Your property manager will need to notify the owner of your property. We will need that individual to fill out an application so that we can have their information on file.
Do I have the right to early terminate my lease?
This is a question that can be answered by reviewing your lease. Our typical policy on early termination is as follows: 1.) Provide 60 days notice 2.) Rent for those 60 days, 3.) Pay an early termination fee equal to one month’s rent, 4.) Forfeit security deposit, and 5.) Pay an early termination fee of $75.00 The military clause does apply for tenants who are active military. A copy of PCS orders are required for Auben Realty to honor the clause.
How long should I expect before a maintenance request to be completed?
It depends on the scope of work for your maintenance request. Our maintenance department will contact you within two (2) business days to schedule a time to fix your maintenance concern. The vast majority of our maintenance requests are completed within three (3) business days of your submission.
How many days will I have to get utilities switched over into my name?
You have three (3) business days. After that, the owner of your property will be disconnecting service out of their name. If you fail to take utilities out of your name within that time and the owner of your property incurs any charges, these charges will be added to your balance.